To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must initiate the return within 30 days of receiving the item.

To initiate a return, please contact our customer service team at support@company.com with your order details. After your return request is approved, we will provide instructions on how to return the item.

Please ensure that the returned items are shipped with a trackable shipping service. You are responsible for any return shipping costs unless the item is defective or damaged.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

If you wish to exchange an item, please contact customer service for instructions. Exchanges are only available for defective or damaged items.

Certain items are not eligible for return, including sale items, gift cards, and items marked as "non-returnable" at the time of purchase. Please check the product page for specific details.

If you receive a damaged or defective item, please contact our customer service team immediately at support@company.com. We will offer you a full refund or replacement at no extra cost.

Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item. Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

If you have any questions about our return policy or need assistance, please don't hesitate to contact us via email at support@company.com or by phone at (123) 456-7890.